This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. If you do not agree with the erms of this Privacy Policy, please do not use this SIte.

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1. Information We Collect

We may collect information about you in a variety of ways, including:

a) Information You Provide Directly

When you:

• Fill out a contact form
• Request a quote or consultation
• Subscribe to a newsletter
• Send us an email

You may provide:

• Name
• Email address
• Phone number
• Company name
• Any other information you choose to share in a message

b) Automatically Collected Information

When you visit the Site, we automatically collect certain information, such as:

• Your IP address
• Browser type and version
• Device type and operating system
• Pages you visit and the time/date of your visit
• Referring/exit pages

This information is collected using cookies and similar technologies.

c) Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Help the Site function properly
• Understand how visitors use the Site
• Improve performance and user experience

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.

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2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries, questions, and requests
• Provide and maintain the Site
• Schedule and manage consultations, projects, or services
• Improve our Site, services, and user experience
• Send administrative information (such as updates to this policy)
• Send marketing communications you have opted in to receive (you can opt out at any time)
• Detect, prevent, and address technical or security issues
• Comply with legal obligations

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3. Legal Bases for Processing (If You Are in the EU/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Consent – when you have given us permission (e.g., subscribing to a newsletter)
• Contract – when processing is necessary to perform a contract or to take steps at your request before entering into a contract
• Legal obligation – when processing is required to comply with the law
• Legitimate interests – when we have a legitimate business interest that is not outweighed by your rights and interests

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4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (e.g., hosting, email delivery, analytics, form providers such as Jetpack or other WordPress plugins)
• Professional advisors (such as lawyers, accountants) where necessary
• Authorities or law enforcement when required to comply with the law or protect our rights

These third parties are only permitted to use your information as necessary to provide services to us and are required to keep it confidential.

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5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Provide our services to you
• Comply with legal, accounting, or reporting obligations

When we no longer need your information, we will delete or anonymize it.

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6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where we rely on consent
• Request transfer (portability) of your information to another organization

To exercise any of these rights, contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding. You can also opt out of marketing emails by using the unsubscribe link in our emails

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

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8. Third-Party Links

Our Site may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of every site you visit.

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9. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

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10. International Transfers

If you are accessing the Site from outside Canada, your information may be transferred to and processed in countries that may have different data protection laws than your own. By using the Site, you consent to such transfers, where permitted by law.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically.

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12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Creatio Designs
Edmonton, Alberta
Canada
Email: info@creatiodesigns.com
Phone: 780 807-8707